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Health care Equity

Between May and September, Children’s Health Clinic (CHC) cares for nearly 6,000 pediatric patients, providing essential preventative care and vaccinations. In 2024 alone, CHC delivered an extraordinary 15,314 vaccines across primary care, urgent care, and specialty visits, with nearly 10,000 administered during regular primary care appointments.

To meet the high demand and prevent the crush of last-minute visits each August, the CHC team mailed school forms to families with up-to-date vaccines and Well Child Visits, thus eliminating unnecessary clinic visits. This effort—along with making digitalized forms accessible via MyChart in collaboration with SFUSD—ensured that 75% of CHC patients completed their visits before school started.

Another major contributor to this success was the launch of CHC’s new Open Access system in January. This upgrade allows families to schedule appointments through multiple channels, including Fast Pass (text), MyChart, or the SFHN Call Center. By releasing appointment slots closer to the date of the visit, CHC improved scheduling flexibility and reduced no-show rates—making care more accessible and convenient for all.

Looking ahead, CHC remains focused on closing disparities in care to ensure all children have the support they need to get their needed vaccines.