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Associate Director, Donor Relations

ABOUT THE FOUNDATION


San Francisco General Hospital Foundation (SFGHF) is a dynamic and growing nonprofit fundraising organization dedicated to promoting equity in healthcare for all at the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG). Zuckerberg San Francisco General is the only provider of trauma (Level 1) and 24‐hour psychiatric emergency services for 1.5 million people in San Francisco and northern San Mateo counties.

 

A comprehensive medical center, Zuckerberg San Francisco General provides quality health care with compassion and respect to 100,000 inpatient and 500,000 outpatient visits per year, including some of San Francisco’s most vulnerable. In addition, Zuckerberg San Francisco General is one of the nation’s top tertiary academic medical centers conducting clinical training and research. In 2016, Zuckerberg San Francisco General opened a new acute care hospital and the Foundation concluded a successful multi‐million‐dollar capital campaign.

 

This candidate will join a diverse and inclusive Foundation staff at an exciting time as it continues to grow and advance public health in San Francisco. The Foundation and the Hospital are proud to have racially diverse staffs—SFGHF’s staff is 66% non-white—and the Hospital serves a racially diverse population. At both SFGHF and ZSFG, Equity, Diversity, and Inclusion principles inform and guide our work and are built into our strategic plans. Candidates should be committed to equity and inclusion on multiple fronts (e.g. race, disability, neurodiversity, LGBTQ+ identity, etc.) and BIPOC candidates are warmly welcome and strongly encouraged to apply.

POSITION SUMMARY:


FLSA Status: Exempt

 

Reporting to the Director of Major and Individual Gifts, the Associate Director, Donor Relations works closely with select members of organizational leadership to develop and promote sound fundraising activities for donors and prospects.

 

In support of annual goals and the organization’s five-year strategic plan, the Associate Director, Donor Relations’ primary responsibilities are to provide indirect portfolio support to the Chief Executive Officer (CEO), Chief Development Officer (CDO), and Director of Major and Individual Gifts; drive the department’s Moves Management efforts, support gift officers with fundraising tools and resources, and develop strategic and consistent policies across Development teams. This position supervises one full-time employee with potential additions in future years.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


FUNDRAISING SUPPORT:

  • Work closely with the Director of Major and Individual Gifts to manage non-portfolio members of the Partner Circle—a group of donors giving between $1,000 and $9,999 annually — including upgrade and retention strategies for the group, partnering with the Gift Officer to upgrade lower-level donors to $1,000+, and identifying major gift ($10,000+) prospects within the group.
  • Serve selectively as the secondary solicitor for select individual donors and prospects in the CEO or CDO’s portfolios, which include members of the Board of Directors whose giving capacities range from $1K-$1M+, in order to support stewardship and cultivation activities.
  • Prepare individual donor meeting briefs, research profiles, and other supporting materials.
  • In partnership with Director of Major and Individual Gifts, review and inform on the cultivation, solicitation, and stewardship steps of top donors and prospects.
  • Support Development gift officers by creating or facilitating the creation of case statements and other fundraising tools and resources; lead the sharing of these and other resources across Development teams.

 

MOVES MANAGEMENT AND DONOR RELATIONS:

  • Working with the Database Coordinator, provide a clear Moves Management system within the donor database to include prospect tracking, donor cultivation, stewardship strategies. Drive the department’s Moves Management strategy and efforts and work to influence and ensure compliance among portfolio managers.
  • Attend donor briefing meetings: take notes, record pertinent information, and execute follow-up related to donor meetings and solicitations.
  • Draft gift acknowledgment letters and related email correspondence for high-touch donors as needed.
  • Draft select gift reports and donor updates.
  • Draft additional donor correspondence, including program information, proposal language, and similar.
  • Working with Communications Manager and others, proactively identify, document, and share potential donor stewardship touchpoints (e.g. relevant press, legislation, ZSFG successes, etc.) with portfolio managers.

 

DATA, POLICIES, AND PROCEDURES:

  • Standardize Individual and Institutional donor benefits, including recognition and other naming opportunities, by gift tier for annual recurring, event sponsorship, and other special gifts.
  • Partner with the Database Coordinator to closely track Board and major donor giving.
  • Provide guidance to Database Coordinator to build expertise and capacity to leverage DonorSearch wealth screen data to meet organizational goals.
  • Track and report on year-to-date, gap-to-goal, pending gifts, etc.
  • Liaise with Finance team colleagues as needed to complete fund paperwork or other logistical needs around booking gifts.
  • Partner with key stakeholders from Finance and Hospital programs to align on current fiscal year budgets and funding gaps.
  • Partner with program leads to ensure donor recognition on websites and other materials is in accordance with donor intent.
  • Support Director of Major and Individual Gifts with the individual donor prospect process, including identification and tracking as well as donor cultivation, solicitation, and stewardship strategies.
  • Support Director of Major and Individual Gifts in building and strengthening the donor pipeline by identifying new and promising donor prospects and monitoring growth and upgrade targets.

 

SUPERVISORY:

  • Supervise the Database Coordinator, who facilitates fundraising efforts by providing prospect and donor data and analytics. Supervisory responsibilities and the size and shape of this team may grow or shift over time.
  • Provide informal supervision/coordination with Development Associate and Executive Assistant on tasks related to Moves Management, including the collection and recording of moves and actions; calendaring Board and other major donor meetings for CEO, CDO, and other Development leadership; logistical meeting needs; and other requests, as needed.

 

Other projects and duties as assigned.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, and ABILITIES:


Some combination of the experience listed below is representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

    • 5+ years nonprofit Development experience
    • 3+ years of supervisory experience preferred
    • Direct fundraising experience a plus
    • Bachelor’s degree
    • Computer proficiency and ability to learn new systems
      • Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
      • Demonstrated database experience, particularly with Raiser’s Edge, is a plus
      • Experience with wealth screening, particularly DonorSearch, a plus
    • Excellent written and verbal communication, problem-solving, research, and analytical skills
    • Passion for customer service excellence
    • Strong, demonstrable commitment to upholding equity, diversity, and inclusion values
    • Demonstrated interest in public health, healthcare, equity, and/or medicine preferred
    • Available and willing to work very occasional evenings and weekend as required

COMPENSATION AND APPLICATION INFORMATION:


San Francisco General Hospital Foundation offers a competitive compensation package based upon experience and benefits including medical, dental, and vision insurance as well as professional development opportunities, 403(b) retirement plan, life & AD&D insurance, commuter discounts, and vacation.

 

Please submit a resume and cover letter to jobs@sfghf.org with your first and last name and AD, Donor Relations in the subject line. Due to the high volume of applications, please refrain from telephone calls, visits, faxes, or emails (other than submissions) to the Foundation directly.

 

San Francisco General Hospital Foundation is committed to equal employment opportunity. We do not discriminate against individuals based on race, color, religious creed, national origin, ancestry, gender, gender identity, gender expression, transgender status, pregnancy, medical condition, genetic information, sexual orientation, age, AIDS/HIV status, height, weight, physical or mental disability, marital or domestic partner status, citizenship status, military or veteran status, or any other characteristic protected by law.

 

Pursuant to the San Francisco Fair Chance Ordinance, the San Francisco General Hospital Foundation will consider for employment qualified applicants with arrest and conviction records.